Welcome to Swim Pretty Shop’s Shipping & Returns policy! We’re committed to making your beachwear shopping experience as smooth as ocean waves. Below you’ll find all the details about how we ship your mermaid treasures and our hassle-free return process.

Shipping Information

Mermaid Tip: Not sure about sizing? Check our size guide before ordering or email our customer mermaids for personalized advice at [email protected].

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships from our tropical warehouse.

Shipping Options

We offer two shipping methods to get your beachwear to you:

1. Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after shipping

2. Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery time: 15-25 business days after shipping

Please note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Our Mermaid-Friendly Returns Policy

At Swim Pretty Shop, we want you to love your beachwear as much as we do! If something isn’t quite right, our returns policy makes it easy to make waves with your order.

Return Policy Details

  • Return window: 15 days from the date you receive your order
  • Condition: Items must be unworn, unwashed, with original tags attached, and in resalable condition
  • Original shipping costs: Non-refundable

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Bikini Bottoms
  • Bikini Tops
  • Complete Bikini Sets

These items are final sale unless they arrive damaged or defective.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and return request
  2. Wait for approval – our customer mermaids will respond within 2 business days with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Denver address (provided in your approval email)
  5. Wait for processing – we’ll notify you once we receive and inspect your return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Swim Pretty Shop,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s) and Size(s)]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Name and Size]

Thank you,
[Your Full Name]

Refund Information

Once your return is approved and processed:

  • Refund method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Please allow 5-7 business days after we receive your return for the refund to appear in your account
  • Exchange shipping: You’ll be responsible for shipping costs to return the original item and for us to ship the new item

Return Shipping

You’re responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we can’t be responsible for lost return packages.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll happily replace the item or issue a full refund, including shipping costs.

With love from the beach,
The Swim Pretty Shop Team
3846 Roy Alley, Denver, US 80265
[email protected]