Welcome to Swim Pretty Shop’s FAQ page! We’ve gathered answers to the most common questions about our bikinis, shipping, returns, and more. If you don’t find what you’re looking for, our customer mermaids are always ready to help at [email protected].
About Our Products
What types of swimwear do you offer?
We specialize in making waves with our curated collection of:
- Bikini Bottoms (for that perfect fit with no awkward gaps)
- Bikini Tops (designed to turn heads)
- Complete Bikini Sets (our show-stopping combinations)
- Board Shorts & Jammers (buttery-soft for ultimate comfort)
How do I choose the right size?
Our swimwear is designed to fit like it was made just for you! We recommend checking our detailed size chart (available on each product page) and comparing it to your measurements. If you’re between sizes or unsure, size up for comfort – after all, you should feel as relaxed in our suits as you do lounging on the beach!
Are your products suitable for actual swimming?
Absolutely! While our bikinis are certainly pretty enough for poolside posing, they’re crafted with quality materials that stand up to waves, laps, and all your aquatic adventures. Just remember – like all premium swimwear, they’ll last longest with proper care (rinsing after saltwater or chlorine exposure).
Shipping & Delivery
What shipping options do you offer?
We offer two ways to get your swimwear from our sunny Denver warehouse to your beach bag:
- Express Current (Standard Shipping): $12.95 via DHL/FedEx, arrives in 10-15 days after dispatch – tracking included!
- Island Time (Free Shipping): Free on orders over $50 via EMS, arrives in 15-25 days – perfect for planners!
Do you ship worldwide?
We ship globally because confidence shouldn’t have borders! However, we currently can’t deliver to most Asian destinations (except Japan and South Korea) or certain remote islands/territories. If you’re unsure about your location, just email our customer mermaids – they’ll help you navigate these waters!
How long does order processing take?
Each order receives 1-2 days of VIP treatment at our Denver headquarters where we:
- Hand-select your items with vacation-level care
- Conduct quality checks (because premium fabrics deserve it)
- Package everything eco-consciously (protecting both your swimwear and our oceans)
Returns & Exchanges
What’s your return policy?
Life’s too short for swimwear that doesn’t make you feel unstoppable! If something doesn’t fit perfectly, you have 15 days after delivery to initiate a return. Items must be unworn, with tags attached, and in original packaging. Just email our customer mermaids to start the process – we aim to make it as stress-free as a day at the beach!
How long do refunds take?
Once we receive your return (usually within 5-10 business days), we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. International returns may take longer depending on customs – think of it as your refund enjoying a little island time before coming home!
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for smooth, secure checkouts. Your payment information is processed through encrypted channels – we’re as serious about security as we are about style!
Do you store my credit card information?
No way – we don’t keep any of your payment details on our servers. All transactions are processed through our secure payment gateways. The only thing we’ll store is your wishlist for that next beach getaway!
Can I change or cancel my order?
We move quickly to get your swimwear to you! If you need to make changes, email us immediately at [email protected] with your order number. If your order hasn’t entered processing (within 24 hours), we may be able to help. Once shipped, you’ll need to follow our return process when the package arrives.
Contact & Support
How can I contact customer service?
Our customer mermaids are always ready to help! Email us at [email protected] – we aim to respond within 24 hours (maybe a bit longer during peak season when we’re all dreaming of the beach). For urgent matters (like last-minute trips), mention “Express Current” in your subject line and we’ll try to work some magic!
Where is Swim Pretty Shop located?
Our headquarters is at 3846 Roy Alley, Denver, US 80265 – where every order begins its journey with care before making waves worldwide! While we don’t have a physical storefront (yet!), you can shop our full collection anytime at www.swimprettyshop.com.
Ready to make waves? Dive into our collections today and let us deliver confidence straight to your door!